Client: Bundaberg & Burnett Region Community Development Aboriginal Corporation – Indigenous Wellbeing Centre (IWC)

Project: Development of a community health brokerage model to best meet the specific health and cultural needs of the Indigenous community of the Greater Bundaberg Region

Timeline: Aug 2007 – Dec 2008

Project Aim:

To assist the Bundaberg Burnett Region Community Development Aboriginal Corporation (BBRCDAC): Indigenous Wellbeing Centre (IWC) to improve culturally appropriate access to mainstream primary health care services, and to purchase supplementary health services through appropriate brokerage arrangements.

Requirements of the project:

Phase 1- Model Development

Development of a demographic and health status profile of the Greater Bundaberg Region; mapping of available health services; identify service gaps, priority areas and key issues
Review of current services (as at Dec 2007) offered by the IWC, and of: Governance, management and administration; Infrastructure; Data management; Operational components
Identification of enablers and barriers in the IWC’s current service provision
Interviews with key personnel to identify barriers & facilitators for Indigenous people accessing mainstream health services
Presentation of health broker model options, with recommendations for the development of a model most able to flexibly meet the growth of the organisation and the specific health and cultural needs of the local Indigenous community
Development of measurable milestones for implementing recommendations

Phase 2 - Interim evaluation of progress

Review of progress against identified milestones
Identification and evaluation of issues affecting the organisation, and consultation with Queensland Health to amend project plans towards ensuring continuing sustainability of the organisation

Phase 3 - Final Report

Review of progress against milestones and recommendations
Development of framework & procedures for emergency diabetes brokerage service
Discussion of outstanding issues